We appreciate your interest in our Cookie Policy. GuestChat takes the protection of your data very seriously. This Cookie Policy describes the purposes for which we and our partners use cookies and similar technologies and how you can manage your preferences regarding cookies.

This Cookie Policy applies to www.guestchat.com (our “website”) operated by GuestChat Ltd of Morne Rouge, St. George’s, Grenada (“GuestChat”, “us” or “we”) acting as the data controller. If you have any questions, you can reach us using our Contact Form or e-mail info@guestchat.com.

Why do we have a Cookie Policy?
We recognize the current lack of privacy legislation in Grenada and have as such voluntarily adopted the current gold standards deriving from the EU. As such the provision of information about our use of cookies is required and set out in the Privacy and Electronic Communications Directive (“PECD”) and in parts the General Data Protection Regulation (“GDPR”). Whilst it is expected that current legislative uncertainty is to be resolved in due course, we would like to ask you to regularly check this policy for any changes.

What is a cookie?
A cookie is a text file or software element that records information about your device's navigation on the Internet. It is controlled by your browser and sometimes contains a unique number or a random number. A cookie allows us or our partners, as creators of cookies, to recognise your device during the period of its validity when it accesses digital content that contains cookies from the same creator.

Some of the information from cookies does not allow your direct or indirect identification, nor does it constitute Personal Data. Other information may allow your identification and as such is subject to our Privacy Policy. If you would like more information regarding how we use, store, and protect your Personal Data and your rights, we recommend that you read our Privacy Policy.

Why does our website use cookies?
We are always looking for new ways to improve our website and provide better content and experiences to you. Consequently, we and our partners use different types of cookies (as described below). In the case of some cookie categories, your consent is required and obtained through our Cookie Pop Up before the cookie is placed on your device. In any case, you always have control over cookies and can refuse, allow, or delete cookies.

How can I manage cookies?
a) Browser control
Most browsers allow you to control cookies through the cookie settings, which can be customized for giving your consent to the use of cookies. In addition, most browsers will enable you to review and delete cookies. To do so, please refer to the documentation provided by your browser manufacturer by following the for you relevant link Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari.

b) Pop-Up Consent Tool
We offer a cookie preference pop-up when you first visit our website. This pop-up is a consent tool and allows you to specify your preference about cookies. You can accept or reject them or access this Cookie Policy before giving your consent to cookies or rejecting them. This permits you to make an informed decision about the cookies we use. You are free to accept or reject cookies, but note that after rejecting them, browsing our website might be less user-friendly and the relevant content might be affected.

You may, regardless of your original choice, from time to time withdraw your consent or adjust your settings using the Browser control settings, clearing your cookie folder or by changing your preferences in our Pop-Up Consent Tool.

What types of cookies do we use?
A cookie can be classified in different ways.
According to its lifetime, a cookie is either a:

• Session cookie, which is deleted when you close your browser.
  
• Persistent cookie, which remains on your device for a predefined period of time, according to the specific cookie’s lifespan.

Given the domain to which they belong, they are either:

• First-party cookies, which are set by the web server of the visited site and have the same domain, in this case our domain.
  
• Third-party cookies, which are stored by another domain in the domain of the visited page. They are set by a third party, partners contracted by us. These external partners, to the extent that they use cookies, are responsible for the cookies they use. We recommend that you read their Privacy Policies.

Apart from these characteristics, cookies can be classified in terms of how they work:

• The least privacy invasive type of cookies are Essential or Necessary cookies. These cookies are essential or necessary to ensure that a website works properly and is secure so that you can navigate a website and use its features. Without these cookies, certain features of a website would not function, and thus you would not be able to use certain services. They are strictly necessary for your navigation, consequently they do not require your prior consent. These cookies are NOT managed by our Pop-Up Consent Tool.
  
• There are also Functional cookies or sometimes called convenience cookies. These cookies allow a website to remember the options a user has made (including user ID`s stored, consents given, or languages selected) and other personalization options you have selected when browsing. You are free to accept or reject them, but if they are blocked, there is a possibility that the service choice you previously made will not be saved.
• Further there are also Analysis and performance cookies, which are used to monitor and improve the function and service of a website. Those can track down problems when using a website, facilitate online surveys, record visitor numbers, and provide analytics metrics. You are free to accept or reject them, but if they are blocked, less information will be available to us to improve the performance of its website.
• Lastly, advertising cookies or targeting cookies. They are used to deliver customized advertising to the user. This can be very convenient, but also very annoying. The use of these cookies requires your prior consent.

In the following we describe the optional or not strictly necessary cookies (Performance and analytics cookies, Functional cookies, Targeting or advertising cookies) used on this website in detail. Please keep in mind that this list may be updated from time to time.

• _gaexp
  Google Optimize sets this cookie to determine a user's inclusion in an experiment and the expiration of experiments a user has been included in.
  4 days 17 hours
  Functional
  
• _gcl_au
  Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
  3 months
  Analytics
• _ga
  Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
  1 year 1 month 4 days
  Analytics
• _ga_*
  Google Analytics sets this cookie to store and count page views.
  1 year 1 month 4 days
  Analytics
  test_cookie
• .doubleclick.net
  doubleclick.net sets this cookie to determine if the user's browser supports cookies.
  15 minutes
  Advertisement
• _hjFirstSeeno
  Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.
  30 minutes
  Analytics
• _hjIncludedInPageviewSample
  Hotjar sets this cookie to check whether a user is included in the data sampling defined by the site's pageview limit.
  2 minutes
  Functional
• _hjAbsoluteSessionInProgress
  Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.
  30 minutes
  Functional
• mailmunch_second_pageview
  Mailmunch sets this cookie to manage subscription service to mailing lists.
  never
  Functional
• _mailmunch_visitor_id
  Mailmunch sets this cookie to create a unique visitor ID for the Mailmunch mailing list software.
  never
  Functional
• _hjRecordingLastActivity
  Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.
  never
  Analytics
• _hjRecordingEnabledo
  Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.
  never
  Analytics

Changes and Questions
We may update this Cookie Policy from time to time. If we make changes to this Cookie Policy or materially change our use of your Personal Data, we will revise the Cookie Policy accordingly and also change the effective date at the end of this section. We encourage you to periodically review this Cookie Policy to be informed of how we use and protect your Personal Data. If you would like to contact us regarding our privacy practices for any reason, please contact us.
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Effective Date
Wednesday, 05 April 2023